Newsletter Q1 2026 
President
Hello NH CPCU’s, my name is Jaci Flack, and I have 19 years of experience in the insurance industry, with a strong focus on leadership, sales performance, and professional development. I earned my CPCU designation in February 2020, an achievement that continues to shape my approach to strategic thinking and ethical leadership.
Currently, I lead a team of 11 highly successful sales representatives, where I am passionate about coaching, building strong cultures, and driving sustainable results. I believe in the power of continuous learning and the value of connection within our industry.
I am excited to serve as your 2026 Chapter President for the New Hampshire CPCU Society and look forward to connecting with members, strengthening engagement, and supporting meaningful chapter events throughout 2026
President-Elect
Hi NH CPCU’s, My name is Nate McCusker. I’ve spent more than 23 years in the insurance claims industry, working in a wide range of roles, from answering phones to serving as a catastrophe adjuster, bodily injury adjuster, and large loss property and litigation supervisor. These experiences have given me a comprehensive understanding of the claims process from start to finish.
I am currently with Paul Davis Restoration as the Office Manager in Portsmouth, NH, as well as the Director of Reconstruction for NH, MA, ME, and RI. In these roles, I focus on customer service, operational efficiency, team development, and partnering with carriers to deliver consistent, high-quality results.
I genuinely enjoy collaborating with professionals across the insurance industry to share knowledge, exchange ideas, and continually improve how we all think and do business.
Vice President
Hello fellow CPCUs! My name is Colleen Bucca, I’m grateful for the opportunity to be a part of the community and look forward to continuing to learn from peers, staying sharp on emerging issues, and contributing to the chapter. I’m currently in a market-facing P&C role and have spent the bulk of my career in insurance working on commercial accounts and in the public sector. I look forward to collaborating!
January Meeting
Hi NH CPCU’s,
Please join us for an informative session on Understanding Multinational Insurance Programs: A Practical Overview.
As U.S.-based companies continue to expand globally, understanding how multinational insurance programs work has become increasingly important. This session will provide a foundational overview of multinational insurance, including:
- What a foreign package policy is
- Why U.S.-based insureds need a multinational insurance program
- Common coverage challenges and compliance considerations
- Program design options, from Master DIC/DIL structures to local admitted policies
- Ways to customize a program to align with a company’s global footprint
Speaker:
Timothy Miller is an Executive Underwriter and Team Lead for Multinational at Chubb, where he has worked for the past five years. Timothy specializes exclusively in Foreign Casualty and Foreign Property coverage for multinational companies of all sizes and complexity, bringing practical insight and real-world experience to global program design and execution.
Whether you are new to multinational insurance, work outside the global insurance space, or are just curious to learn something new, this session will offer practical insights into how multinational insurance programs work in the real world.
We hope you can join us for this educational discussion.
February Meeting
Hi NH CPCU’s,
Please join us for a session providing an overview of Stock Throughput (STP) and how it streamlines insurance coverage across the entire supply chain. We’ll walk through the key elements of marine cargo insurance, current global supply‑chain challenges, and how STP delivers seamless, end‑to‑end protection for goods in transit and storage.
During this meeting, we will cover:
- What marine cargo insurance includes and where standard transit coverage can fall short.
- How evolving supply‑chain complexities and risks impact coverage needs.
- The advantages of an STP solution—such as eliminating coverage gaps, simplifying administration, and providing broader, flexible capacity
- Key considerations when integrating STP with existing property programs.
- Information required to evaluate STP placement, including transit data, storage details, valuations, and loss history.
This session will help ensure we have a clear understanding of the STP structure, its benefits, and requirements as we evaluate next steps.
Looking forward to the discussion.
Speaker:
|
Michael Delach- Marine, Senior Broker, Marine Cargo |
|
Responsibilities Mike is a senior broker with Aon’s Marine Cargo Department. Located in the New York City office, he is responsible for servicing the day‑to‑day technical marine cargo insurance requirements of clients. This involves monitoring, placing, and reviewing insurance coverage for clients and prospects. Experience Prior to joining Aon in 2019, Mike was with Marsh, where he managed a portfolio of accounts in their Manhattan office. He designed and serviced multilayered programs, working with domestic and London markets, to achieve the best results for clients. Prior to being a broker at Marsh, he worked as a marine cargo underwriter for C NA Marine working on a portfolio of diverse accounts. Mike first began working in the marine industry in 1993. Expertise Mike has experience placing and servicing a broad array of account types, with particular concentration in the following industries: retail/wholesale, food and beverage, life science, commodities/chemicals/petrochemicals, and technology. |
March Meeting
NH’s Big I, facilitated by Cara Scala, is offering a comprehensive 3‑hour ethics session designed to help insurance professionals better recognize, evaluate, and resolve ethical dilemmas in their daily work. This engaging program emphasizes practical application through discussion‑based case studies drawn from real‑world scenarios within the insurance industry. Participants will explore how ethical choices impact policyholders, colleagues, and organizations, while gaining tools to confidently navigate uncertainty and make sound, principled decisions. The session will cover how ethical behavior intersects with the insurance field, how to identify the moral issues and stakeholders involved in a dilemma, and multiple frameworks for analyzing decisions—including evaluating facts, legal considerations, and distinguishing between right‑vs‑wrong and right‑vs‑right scenarios. Attendees will also learn best practices for ensuring fair, professional, and compliant decision‑making and will apply these models through several case studies. NH’s Big I anticipates hosting the session via Zoom, with flexibility to shift to an in‑person format should there be enough interest. Registration materials will allow participants to indicate their attendance preference.